Apple Training Series Mac OS X Support Essentials
Table of Contents
Copyright
Acknowledgments
Lesson 1. Getting Started
The Methodology
Lesson Structure
Certification
About the Apple Training Series
Lesson 2. Installation
Understanding Mac OS X
Installing Mac OS X
Completing the Installation
What You've Learned
Lesson Review
Lesson 3. User Accounts
Understanding User Types
Creating and Editing User Accounts
Securing Your Macintosh
What You've Learned
Lesson Review
Lesson 4. File Systems
Setting Up Disk Drives, Partitions, and Volumes
Choosing Mac OS X Volume Formats
Working with Disk Utility
Understanding the File System Layout
Following Search Paths
Learning File Management
Using Archives and Disk Images
Troubleshooting the File System
What You've Learned
Lesson Review
Lesson 5. Permissions
Understanding the Mac OS X UserBased Access Model
Setting File and Folder Permissions
Troubleshooting Permissions Issues
What You've Learned
Lesson Review
Lesson 6. Application Environments
Identifying Macintosh Application Environments
Monitoring Process Management
Viewing Applications in System Profiler
Enabling Mac OS X Accessibility Support
Troubleshooting Applications in Mac OS X
What You've Learned
Lesson Review
Lesson 7. Command-Line Interface
A Word of Caution
Advantages of the Command Line
Using the Command-Line Interface
File System Representations
Managing Processes from the Command Line
Monitoring System Usage
Managing Disks and Volumes
Using the Command Line with the Graphical Environment
Advanced Commands
Command-Line Cautions
What You've Learned
Lesson Review
Lesson 8. Networking Configuration and Troubleshooting
Understanding Networking Concepts
Using Network Configuration Applications
Understanding Network Ports
Using TCP/IP
Using PPPoE
Using AppleTalk
Using Proxies
Using Ethernet
Using AirPort
Using a Modem
Configuring Virtual Ports
Creating and Choosing Locations
Troubleshooting Network Issues
Using Network Utility
Common Networking Issues
What You've Learned
Lesson Review
Lesson 9. Accessing Network Services
Understanding Basic Requirements for Accessing Network Services
Accessing Internet Services
Accessing File Services
Discovering File Services
Troubleshooting Network Services
Managing Multiple User Accounts
Configuring Network Directory Services
Authenticating Your Identity
What You've Learned
Lesson Review
Lesson 10. Providing Network Services
Sharing Files
Providing Web Services
Providing Other Network Services
Protecting Your Mac with the Mac OS X Firewall
Sharing Your Internet Connection
Troubleshooting Network Services
What You've Learned
Lesson Review
Lesson 11. Peripherals
Understanding Buses
Plug-and-Play Buses
Using Additional Buses
Viewing Peripherals with System Profiler
Understanding Device Classes
Understanding Device Drivers
Configuring Universal Access
Synchronizing Information with iSync
Troubleshooting Peripherals
What You've Learned
Lesson Review
Lesson 12. Printing
Understanding the Printing Process
Configuring Printers
Sharing Printers
Managing Print Queues
Setting Printer Info
Printing Documents
Using Other Print Options
Troubleshooting Mac OS X Print Services
What You've Learned
Lesson Review
Lesson 13. Startup Sequence
Understanding BootROM
Tracking BootX
Understanding Kernel Tasks
launchd
Startup Scripts and Startup Items
The loginwindow Process
Viewing User Environment Setup
Troubleshooting the Startup Sequence
Using Logout and Shutdown
What You've Learned
Lesson Review
Lesson 14. Troubleshooting
Using Good Troubleshooting Techniques
Following a Methodical Order of Elimination
Troubleshooting Systematically
Gathering Information
Verifying the Problem
Trying Quick Fixes
Running Diagnostics
Performing a Split-Half Search
Researching Problems
Repairing the System
Verifying the Repair
Informing the User
What You've Learned
Lesson Review
Appendix A. Apple General Troubleshooting Flowchart
Mac OS X Quick Fixes
Mac OS X Diagnostic Tools
Mac OS X Split-Half Search Techniques
Mac OS X Research Resources
Mac OS X Repair/Replace
Appendix B. Networking Technologies
802.1X
Apple Filing Protocol (AFP)
AirPort and AirPort Extreme
Bonjour
Bootstrap Protocol (BOOTP)
Dynamic Host Configuration Protocol (DHCP)
File Transfer Protocol (FTP)
HyperText Transfer Protocol (HTTP)
IP Addressing (IPv4 and IPv6)
Network Address Translation (NAT)
Point-to-Point Protocol (PPP)
Point-to-Point Protocol over Ethernet (PPPoE)
Server Message Block (SMB)
Appendix C. The Classic Environment
Exploring the Classic Process
Starting the Classic Environment
Additions to Mac OS 9 for Classic
Limited Control Panel Usage in Classic
Starting/Stopping with Classic Preferences
Using Advanced Classic Preferences
Viewing the Memory/Versions Pane in Classic Preferences
Printing in Classic
Troubleshooting Classic Applications
What You've Learned
Glossary
Numbers
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Index
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